FAQs

What is a LED neon sign?

Neon signs have a rich history dating back to the early 20th century, captivating audiences with their vibrant glow and diverse applications. LED neon sign, also known as the lighting king of the sign world! This stunning phenomenon is actually a super cool successor to traditional neon lighting, but without the fragile glass tubes and dangerous gas.

What is neon sign made of?

All our signs are handmade to order using premium flexible neon LED piping, with proprietary PVC moulding technology. This LED piping is affixed to sturdy & clear acrylic backing which is cut to shape. 

This material is much more durable & environmentally friendly when compared with traditional glass neon signage. 

Are neon signs safe and reliable?

Our LED neon signs are designed to replace a traditional glass neon sign. As they use LEDs encased in plastic, rather than gas encased in glass, they produce relatively no heat and are shatter proof, so they are perfectly safe around children and pets.

Is it bright?

Yes, new neon is about 5% brighter than traditional glass neon, and the cool thing is that you can use the included remote to dim the sign if you wish.

Does it buzz?

No, our new neon signs are totally quiet.

I lost some components , can I order a new one?

No need to worry if you've misplaced any component. You can easily purchase a replacement one to keep lighting your neon sign. Please contact support@konvoct.com to arrange a replacement.

How can I install the signs?

Our LED signs do not require professional maintenance or installation. They are designed to be simple to install and come with a plug-and-play wiring solution. Just take it easy to follow the installation process and power connection method which shows on the synopsis within your package. If ordering an extra-large neon sign, it might be advisable to consult a specialist before installing onto drywall or plasterboard particularly as our large signs might come in 2 pieces and you need to make sure that the wall is strong enough to bear the weight of the signs. Also, having someone help with alignment helps to get it right the first time.

Can I hang neon sign outside?

YES! When you custom/shop neon signs at konvoct, PLEASE choose the waterproof material.

Can I get a refund if I change my mind?

We are unable to offer any refunds or returns as all our signs are made by orders. Although it allows you the freedom to design each sign and approved by you for manufacture, there's little we can do to change or alter your request. Fortunately, we will make every effort to monitor the quality of neon signs you ordered and provide 100% satisfied with you.

What if I have a specific font which want to custom my neon sign?

If you have a specific font in mind for your neon sign, please feel free to contact us and our skilled designers can help create a custom design.

I need neon signs for my business, can you make them?

Of course YES! You can fill out our custom design form and our team will get back to you with a design and quote.

Is there a warranty on your products?

Our neon signs carry a 12-month warranty.

Didn't answer your concern?

If we still haven't answer your question, please don't hesitate to reach us at support@konvoct.com

We will get back to you as soon as possible!